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“People don’t buy coaching, they buy results!”
Executive Coaches should be in an ongoing process of reviewing and refining their service effectiveness. The key is not what I’m putting into it but what is the client getting out of it. It’s too easy in our fast paced culture to slip into complacency regarding what we are offering to our clients. It’s nice to have clients but if we are in it for the right reasons our #1 goal will be to make sure the client gets the results they are hoping for. The process requires that we intentionally examine all aspects of our service to see that we are providing the results the client is after. Recently a colleague shared this thought, “People don’t buy coaching, they buy results”....
Read MoreCulture- the overlooked factor in successful hiring
This week I was talking with the manager of an athletic club. The organization has four large and successful facilities. Recently one of the managers moved on and that left a ‘hole’ in the staff of four managers – one for each club. At this time the three remaining managers are rotating into the vacated position and they are evaluating and processing the way things are done and trying new ideas. It’s been helpful and encouraging but when I asked how the ‘search’ was going for a replacement, after the usual discussion of qualifications, he mentioned the issue of ‘culture’. What they have experienced over the years is what I call one of the ‘Overlooked Factors’ in...
Read MoreOptimizing Corporate Change . . .
We are living in a world where change is happening so fast we hardly have time to learn one system or app before the next one is on the market. One expensive/high-end piece of equipment or product can literally be out of date in less than 6 months. These changes are often costly to make and we have to learn how to integrate them in a matter of days. CHANGE TAKES A TOLL . . . But this environment of constant change takes its toll on more than our budgets. It is increasingly more difficult on the hearts and minds of our employees. Employers are seeing increasing rates of turnover and each turnover has far more cost attached to it than an empty seat to be filled....
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